Shipping Policy

 

Turnaround

 

All orders are dispatched within 48 hours of receiving your paid order during business hours of M-F / 9am – 5pm.

 

Carriers

 

We use Fastways, Courier Please, Australia Post and TNT to deliver our orders so please allow up to 5 working days for delivery.

 

Should you require your order quickly, please contact us as we can accommodate requests to use a courier, at your cost.

 

Order Tracking

 

Most packages will have tracking number and these will be uploaded to your order as soon as possible once the package has been sent.

 

Some package going with standard Australia Post do not have tracking numbers.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the dollar value of the order. 

 

Before the final checkout page you will be shown what the cost of shipping will be, here you are given the option to proceed with the order or to cancel it. 

 

Back Orders 

 

If an item goes on back order, we will let you know and ship the part of your order that is in stock.

 

When the item becomes available we will let you know and ship you the rest of your order.

 

You will not be charged any additional shipping and handling for the second shipment.

 

How to Return an Item

 

If you need to return an item, for either a refund or an exchange, please contact Bubble Grow for a return #.

 

If we have correctly filled your order, yet you wish to return it, we will accept the return and refund the cost of the item.  

 

In order to accept a return, the item must be in its original unused condition and packaging.

 

You must return the item within 30 days of your purchase. 

 

How to Exchange an Item

 

If you have incorrectly placed an order and wish to exchange it, please contact Bubble Grow for an exchange #.

 

We will not refund the initial shipping costs or the return shipping costs for the order to be exchanged and resent.

 

In order to accept an exchange, the item must be in its original unused condition and packaging.

 

You must return the item within 30 days of your purchase.

 

Return& Exchange Exceptions

 

Merchandise that has been used or altered will not be accepted for return or exchange. 

 

Where to send Returns & Exchanges

 

Mail your returned item to:

 

Bubble Grow

PO Box 3110

Birkdale

QLD 4159

 

Please mark the package with the return/exchange #, your name and contact details.

 

Include in your package a signed letter stating the reason for your return and the original receipt.